Personal information is any information about an identified individual or an individual who is reasonably identifiable, whether the information is true or not and whether the information is recorded in a material form or not.
Sensitive information is any personal information about your racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record, health, genetics, biometrics or biometric templates. We generally do not wish to be informed of a person’s sensitive information. We, in any event, will collect, use or disclose sensitive information about you only as allowed by law, for example where we have received your consent to do so or the collection is required by law.
When you deal with us, we may collect personal information about you. Where we do not have your personal information, we may not be able to contact you, process your requests, or provide our products or services to you. The types of personal information that we collect will depend on the purposes of collection, but will generally include your name, address, telephone number and email address. We may also collect other information about you or your preferences, such as your bank account or credit card details, your date of birth, or health information in certain limited circumstances.
We generally collect personal information directly from you, including for example, when you join our loyalty reward programs, complete applications for VIP membership, purchase products or acquire services, celebrate special functions or birthday events, complete email or feedback forms on any of our websites, enter into promotions and competitions, complete surveys, sign up to mailing lists, log on to or accessor websites or mobile applications, or register to use Wi-Fi services at our shopping centres and other premises. We may also collect your personal information from third parties with whom we do business or from publicly available sources, or social networking services.
Like many companies, we use technology and tools that tell us when a computer or device has visited or accessed our content. This information is collected via search engines and other third party sources, as well as from WIFI services used at our premises (if applicable). Collecting this information helps us to tailor our services to better suit our customers and potential customer . This information is anonymous unless you consent to the collection of such information disclosing your identity.
Search engines usually allow you to indicate your preferences in relation to the use of those tools in connection with computers and other devices controlled or used by you.
Our mobile applications may also collect precise location information from your device if you consent to the collection of that information.
Generally, we use your personal information to conduct our usual business activities, and in our efforts to expand and improve our operations. Examples include:
Your personal information may also be used to enable us, our agents, contractors and other relevant third parties(including our third party business partners) to contact you and offer products and services to you or administer promotional campaigns, such as by way of direct mail or telemarketing and, where you have opted in, by electronic means(including email, SMS and MMS), or to request your feedback for promotional purposes.
These types of communications may include marketing and promotional materials, invitations and special offers for products and services relevant to us or our third party business partners(including new products and services that may be of interest to you).
You can opt-out of receiving marketing and promotional communications at any time by contacting our Privacy Officer, or using the opt-out mechanism provided in each communication.
If you have a preference for a particular method of communication, please let us know and we will do our best to respect your preference.
We may also use your personal information for purposes related to those described above which would reasonably be expected by you.
We may disclose your personal information to:
Your personal information may be held and processed overseas by our service providers. When we disclose your personal information in this way, we take steps to ensure it is treated in accordance with applicable Privacy Laws and in the same way that we would treat it.
We also share with others and disclose information from which personal information has been removed(including aggregated, anonymous or pseudonymised information) so that individuals are no longer identifiable or reasonably identifiable.
We sometimes have to disclosepersonal information for legal, public health or safety reasons or otherspecial circumstances, including (among other things)in connection with the COVID-19 pandemic.
We may need to collect, use and disclose particular consumer and commercial credit information (for example, collecting and disclosing particular information to credit reporting agencies or other credit providers about you). Where we intend to collect consumer credit information about you, we will provide you with further information about how we will handle that information and obtain specific consents from you.
We use various systems and services to safeguard the personal information we store, as part of our business systems and processes. We take reasonable steps to protect your personal information from misuse, interference or loss and unauthorized access, modification and disclosure with appropriate safeguards and security measures and restrict access to those who have a legitimate business purpose and reason for accessing it.
You should keep in mind that no internet transmission is ever completely secure or error-free. If you provide any personal information to us via our online services (including email), or if we provide information to you by these means, the privacy, security and integrity of any data transfer over the Internet cannot be guaranteed. If you reasonably believe that there has been unauthorised use or disclosure of your personal information, please contact us.
Phone: +61 2 9241 1118
We will respond as soon as wereasonably can including, in the case of access and correction requests, if weare unable to provide you with access (such as when we no longer hold or usethe information).
We do not impose any charge for arequest for access, but we may charge you a reasonable fee for our costsassociated with providing you with access and retrieval costs.
For complaints about our information handlingpractices, we will establish in consultation with you a reasonable process,including time frames, for seeking to resolve your complaint. Our targetresponse time is 30 days.
LLG expects our procedures willdeal fairly and promptly with your complaint. However, if you remaindissatisfied, you can also make a formal complaint with the Officer of theAustralian Information Commissioner (which is the regulator responsible forprivacy in Australia):